Privacy Policy

1. Introduction

Welcome to Acoza Ltd ("Acoza," "we," "us," "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our app. Acoza Ltd is registered in the United Kingdom under company number 15830859, with our registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM. For UK data protection legislation purposes, Acoza Ltd is the data controller.

2. Information We Collect

2.1 Personal Data
We collect and process personal and business data related to your use of the Acoza app, including:

  • Name, age, gender, and contact details, including your email address.

  • Account information such as username, date of birth, and password.

  • Any other personal and / or business data you provide or that we generate through your use of the app.

2.2 Data Collected Automatically

  • Device Information: Includes information about your device type, operating system, unique device identifiers, IP address, IMEI, IMSI, and device ID.

  • Usage Data: Data about your interactions with the app, such as time spent, location and time of in-store usage, and usage patterns.

  • Location Data: We collect location data when using the map feature in our app.

2.3 Website Visitors
We collect non-personally-identifying information from website visitors, such as browser type, language preference, referring site, and the date and time of each visitor request, to understand how our website is used.

3. How We Use Your Information

We use your personal data to:

  • Provide and maintain our app services, including tracking and redeeming loyalty stamps in-store.

  • Improve and develop our app and website.

  • Generate and analyse usage statistics (personal data will be anonymized where possible).

  • Conduct research and customer satisfaction surveys.

  • Send promotional and marketing materials, subject to your preferences.

  • Prevent, investigate, and detect fraud.

  • Establish, exercise, or defend legal claims.

4. Advertising

We do not make use of any third-party advertising platforms on our app.

5. Sharing Your Information

We may share your personal data with the following parties:

  • Vendors: We share your data with vendors whose loyalty programs you participate in through the Acoza app. This sharing helps facilitate the provision of rewards and services. Please review the relevant vendor's privacy notice for further details on how they handle your data.

  • Service Providers: We engage third-party service providers such as IT service providers, professional advisers, and outsourced service providers to operate and support our app. These providers are bound by contractual obligations to protect your personal data.

  • Legal and Regulatory Authorities: We may disclose your information to comply with legal and regulatory obligations, protect our rights, or ensure the safety of our users.

  • Business Transactions: In connection with any proposed merger, acquisition, reorganization, or transfer of our business, we may share data with involved third parties, their agents, and professional advisors, subject to confidentiality obligations.

6. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: You have consented to our processing of your personal data, particularly for personalized ads and marketing communications.

  • Contractual Necessity: Processing is necessary to perform our contract with you or take steps at your request before entering into a contract.

  • Legitimate Interests: We process data based on our legitimate interests in running our business responsibly, improving our services, and understanding how users engage with our app and website.

  • Legal Obligations: Compliance with our legal and regulatory obligations.

7. Data Security and Retention

We implement appropriate security measures to protect your personal data from unauthorized access, use, or disclosure. We retain your data only for as long as necessary for the purposes outlined in this policy or as required by law.

8. Transfers Abroad

Your personal data may be transferred outside the United Kingdom, including to jurisdictions that may not have equivalent data protection laws. In such cases, we ensure that appropriate measures, such as standard contractual clauses, are in place to protect your data.

9. Your Rights

You have the following rights concerning your personal data:

  • Access: You have the right to access the personal data we hold about you.

  • Rectification: Request corrections to any inaccuracies in your data.

  • Erasure: Request deletion of your personal data under certain conditions.

  • Restriction: Request restrictions on the processing of your data.

  • Objection: Object to the processing of your personal data for certain purposes.

  • Data Portability: Receive your personal data in a structured, commonly used format or request that we transfer it to another controller.

To exercise your rights, please contact us at support@acoza.io.

10. Cookies

Acoza uses cookies and similar technologies to enhance your experience on our website and app. Cookies are small data files stored on your device that help us remember your preferences, track usage, and improve our services.

  • Types of Cookies: We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).

  • Managing Cookies: You can control the use of cookies through your browser settings. Note that disabling cookies may affect the functionality of the app and website.

11. Analytics

We use Google Analytics to collect non-personally identifiable information about your interactions with our app and website. Google Analytics helps us analyze usage trends and improve our services. Google may use the data collected to personalize ads within its advertising network.

  • Data Collected: Includes information such as IP addresses, device identifiers, and usage data.

  • Opt-Out: To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other reasons. We encourage you to review this policy periodically for any updates. Changes will be indicated by updating the "Last Updated" date at the top of this policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@acoza.io
Address: Acoza Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM.